Our Policies

  1. Terms and Conditions

    • It is mandatory to have a valid driver's license. Licenses from other countries are valid for driving in Mexico, so it is not required an international driver's license.
    • It is mandatory to have a credit card. This must be valid at the time of renting a vehicle, must be signed in the corresponding area, must be regular size (not mini) and the numbers should be in high relief.
    • The minimum age is 25 years for those who rented the vehicle and for additional drivers if any. There is no maximum age restriction.
  2. Payments Options

    • Credit cards accepted: Visa, Master Card, American Express, Diners Club and Discover
    • Cash
    • Debit Cards
    NOTE: Regardless of your payment method, it is mandatory to have a credit card
  3. Restricted area for driving

    Our vehicles can be driven in the Yucatan Peninsula only.
    This includes the states of Yucatan, Quintana Roo and Campeche.

  4. Pickup and Return

    Pickup and Return free in the Downtown area, Cancun Airport and Cancun Hotel Zone

    If you want to pickup your car at Cancun Airport:

    An AutoselRentaCar.com representative will greet you right OUTSIDE your arrival terminal with a sign with YOUR NAME. Once you have checked in with our representative he/she will take you to board the vehicle.

    NOTE: We have no office or phone in the airport.

    If you need your car in Downtown Cancun or Hotel Zone of Cancun: Our representative will be waiting in the main lobby of your hotel to transfer you to our nearest office to sign the agreement and give you the vehicle.

  5. Cancellations

    • No charge will be applied if the reservation is canceled 24 hours prior to service.
    • There will be a charge equivalent to one day rental if you cancel within 24 hours before the service.
    • If for any reason you return the vehicle before the deadline stated in the agreement will be charged the cost of days used, based on our fee counter.
  6. Insurance

    • In case of accident you must notify our office immediately to send to the Insurance Adjuster to the accident site.
    • It is essential to mention the full name of the driver of the vehicle, to have on hand your driver's license, include the address of the accident and the number of the agreement even if the liability was not directly from us.

    These insurance not applicable to the following:

    • If the driver is not registered in the agreement.
    • If the driver is not in good condition to drive or have ingested some type of drug.
    • If the accident or theft has occurred outside the permitted area to drive by the company.
  7. CDW - Collision Damage Waiver (Included)

    • This insurance reduces the driver's responsibility in case of accident or theft of the vehicle. A deductible is applied depending on the type of vehicle:
      1. Dodge Atos: $8,000 MXN
      2. Dodge I-10: $10,000 MXN
      3. Nissan Tsuru, Dodge Attitude: $13,000 MXN
      4. Nissan Tida: $15,000 MXN
      5. Jeep Wrangler: $15,000 MXN
      6. Jeep Patriot: $25,000 MXN
      7. Toyota Hiace: $18,000 MXN
      8. Town and Country: $30,000 MXN
      9. Express Van: $30,000 MXN
    • CDW does not cover partial theft.
    • CDW insurance is independent of PAI and ALI insurance as it only covers damage or theft of the vehicle.
  8. ALI - Additional Liability Insurance (included)

    • This insurance covers up to $ 500,000 pesos civil liability, damage to third parties and legal assistance in case of accident.
    • It does not cover the medical expenses of the occupants or vehicle damage.
    • ALI insurance is liability insurance and is independent of CDW and PAI
  9. PAI - Personal Accident Insurance

    • This insurance is optional.
    • Covers medical expenses for occupants in the event of an accident, ambulance, doctors and hospitalization.
    • Coverage is for $ 100,000 pesos per occupant of the vehicle depending on the number of occupants permitted in vehicle.
    • Is insurance for medical expenses for occupants and is independent of CDW and ALI.